Refund Policy
Refund Policy
At GlowCoat Pro, your satisfaction is our priority. We stand behind the quality of our Premium 5-in-1 Pet Grooming & Deshedding Kit with Travel Case and want you to be completely happy with your purchase.
30-Day Money-Back Guarantee
We offer a 30-day return window from the date of delivery. If you're not completely satisfied with your GlowCoat Pro Grooming Kit, you may return it for a full refund within this period.
Condition Requirements
To be eligible for a return and refund, your GlowCoat Pro Kit must meet the following conditions:
- Item must be returned within 30 days of the delivery date
- Product must be in its original condition with all components included (5 grooming tools, travel case, user manual, and any accessories)
- Travel case and packaging should be intact and undamaged
- Tools should be clean and free from excessive wear
- Original proof of purchase (order number or receipt) must be provided
Please note: We understand you'll need to test the grooming kit with your pet. Normal, light usage for trial purposes is acceptable and will not affect your return eligibility.
How to Request a Refund
Returning your GlowCoat Pro Kit is simple:
- Contact our customer service team via email at returns@glowcoatpro.com or call us at 1-800-GLOW-PET (1-800-456-9738)
- Provide your order number and reason for return (this helps us improve!)
- Receive your return authorization and prepaid shipping label within 24-48 hours
- Pack your kit securely with all original components in the travel case
- Ship your return using the provided label
- Receive your refund within 5-7 business days after we receive and inspect your return
Refund Processing
Once your return is received and inspected, we'll send you an email confirmation. If approved, your refund will be processed to your original payment method within 5-7 business days. Please note that depending on your financial institution, it may take an additional 3-5 business days for the credit to appear in your account.
Non-Refundable Items
The following items are non-refundable:
- Products returned after the 30-day window
- Items that show excessive wear, damage, or misuse beyond normal trial purposes
- Incomplete returns (missing grooming tools, travel case, or accessories)
- Products without proof of purchase
- Sale or clearance items marked as "final sale"
Exchanges
We want you to love your GlowCoat Pro Kit! If you'd like to exchange your kit for a replacement due to a defect or damage, please contact us immediately at support@glowcoatpro.com. We'll expedite a replacement at no additional cost to you.
For exchanges due to change of preference, please process a return following our standard refund procedure and place a new order once your refund is received.
Damaged or Defective Items
If your GlowCoat Pro Kit arrives damaged or with defective components, please contact us within 7 days of delivery. We'll arrange for a free replacement or full refund, including return shipping costs. Please include photos of the damage or defect to expedite your claim.
Contact Information
Our customer care team is here to help with any questions about returns or refunds:
- Email: returns@glowcoatpro.com
- Phone: 1-800-GLOW-PET (1-800-456-9738)
- Hours: Monday-Friday, 8:00 AM - 8:00 PM EST | Saturday-Sunday, 9:00 AM - 6:00 PM EST
- Live Chat: Available on our website during business hours
International Returns
For orders shipped outside the United States, the same 30-day return policy applies. However, customers are responsible for return shipping costs for international orders unless the product arrived damaged or defective. Please contact us for specific instructions for your region.
We're committed to making your experience with GlowCoat Pro exceptional. If you have any concerns about your grooming kit, please reach out—we're here to help make it right!
Last Updated: January 2025