Shipping Policy
Shipping Policy
At GlowCoat Pro, we're committed to getting your Premium 5-in-1 Pet Grooming & Deshedding Kit with Travel Case to you quickly and safely. Please review our shipping policy below.
Processing Time
All orders are processed within 1-2 business days (Monday through Friday, excluding holidays) after receiving your order confirmation email. You will receive a shipping confirmation email with tracking information once your order has been dispatched.
Domestic Shipping Methods & Delivery Times
We currently offer shipping to addresses within the continental United States, Alaska, and Hawaii.
Standard Shipping
- Delivery Time: 3-7 business days from shipment date
- Cost: Calculated at checkout based on destination
- Available to all U.S. states and territories
Expedited Shipping
- Delivery Time: 2-3 business days from shipment date
- Cost: Calculated at checkout based on destination
- Order by 12:00 PM EST for same-day processing (business days only)
Please note: Delivery times are estimates and begin from the shipment date, not the order date. Weather conditions, carrier delays, or other unforeseen circumstances may impact delivery times.
International Shipping
We are not currently offering international shipping. We are working hard to expand our shipping capabilities and hope to serve customers worldwide soon. Please check back or subscribe to our newsletter for updates on international availability.
Order Tracking
Once your GlowCoat Pro kit has shipped, you will receive a shipping confirmation email containing:
- Your tracking number
- A direct link to track your package
- Estimated delivery date
You can track your package at any time by visiting the carrier's website and entering your tracking number. Please allow 24 hours after shipment for tracking information to become active.
Lost or Delayed Packages
If your order has not arrived within the estimated delivery timeframe, please take the following steps:
- Check your tracking information for the most recent update
- Verify your shipping address in your order confirmation email
- Check with neighbors or building management, as carriers sometimes leave packages in safe locations
- Wait an additional 2 business days, as carriers occasionally update tracking after delivery
If your package is marked as delivered but you have not received it, or if tracking shows no movement for 7+ days, please contact us immediately. We will work with the carrier to locate your package or arrange for a replacement.
Shipping Address
Please ensure your shipping address is accurate and complete. We are not responsible for orders shipped to incorrect addresses provided by the customer. If you need to update your shipping address, please contact us immediately after placing your order. We cannot guarantee address changes once the order has been processed.
P.O. Boxes and Military Addresses
We ship to P.O. Boxes and APO/FPO/DPO military addresses. Please note that delivery to these addresses may take additional time beyond our standard delivery estimates.
Contact Us
If you have any questions about shipping or need assistance with your order, please don't hesitate to reach out:
- Email: support@glowcoatpro.com
- Phone: 1-800-GLOWPET (1-800-456-9738)
- Hours: Monday - Friday, 9:00 AM - 6:00 PM EST
- Response Time: We respond to all inquiries within 24 hours on business days
Your satisfaction is our priority. We want you and your furry friend to love your GlowCoat Pro grooming experience!
Last Updated: January 2025